On 11th June, the Painted Red team attended this year’s K3 Retail Conference. It was a fantastic event with some impressive, innovative speakers.
After some gentle networking over a coffee and a pastry, K3’s Strategic Business Development Director, Tony Bryant opened the proceedings with a warm welcome to all.
Russell Dorset, Group Managing Director of K3 Retail, followed with an update on all things retail. To add to the entertainment, he challenged us to “name that tune” as each of his key points were prefixed by the opening bars of a song. We were encouraged to tweet the answers for the chance to win a prize. Our own Julia Wells is not one to take such a challenge lightly, so with her sharp hearing and quick fingers, she was able to tweet all 5 answers pretty swiftly – but was she quick enough? We’ll find out later!
The mid-morning session was a particular favourite as the formidable but delightful Mary Portas chatted to Eric Musgrave (Editorial Director for Drapers). Mary was incredibly engaging and spoke candidly about her experiences with retail businesses on the high street, as well as being very honest about her experiences with various Government Officials. Mary picked up on the changes in consumer behaviour as a result of the economic downturn, digital revolution and efforts to protect the environment. With critical insight, she shared with us how different retail sectors are responding and how brands of all shapes can best stand out. You can read full details of the interview here – it’s well worth a read.
After a short break, we were back with this year’s K3 Customer Panel for “insights from the inside”. The panel was hosted by Eric Musgrave, and consisted of Paul McKeown, Project Director of Countrywide; Julie Price, IT Director at White Stuff and Rob Walsh, IT Director at Wasabi. Eric kept things informal and engaged brilliantly with the panel so we could hear how they are harnessing technology to drive a better experience and engagement with their customers.
After a restorative Hawaiian themed lunch, we broke off into different streams to enjoy a variety of presentations from a multitude of professionals. The streams covered subjects such as the use of Social Engagement, new import and export legislation, dealing with customer service in an omnichannel world, mobile technology, cloud computing, BI, Microsoft Dynamics AX and the latest options and upgrade paths available for Microsoft Dynamics NAV users. A lot to take in, but brilliantly put together.
We made our way back to the main conference suite to hear from our final speakers for the afternoon. First was the fantastically entertaining Microsoft evangelist, James Akrigg. James has been at Microsoft for the last 14 years. His passion for technology and what it can do to deliver real value and benefit to business and individuals alike is startlingly evident as he presents to his audience.
Glynn Davies, author of the Top 100 Movers & Shakers Report, began the closing session for the afternoon. The Top 100 Movers & Shakers Report is an annual publication sponsored by K3 Retail which highlights the most influential individuals operating within the multi-channel/ecommerce area of the retail industry.
We welcomed back K3’s Tony Bryant for the thank yous and a few prizes. For those of you wondering, Julia was triumphant in victory as Tony announced her as the winner of the name that tune tweeting competition! All five answers were correct and she definitely had the fastest finger! She got a bottle of wine for her trouble, so the afternoon finished with us all smiling.
Things don’t end there at the K3 Customer Conference though, after drinks and canapes, we had a great time at the Hawaiian themed evening event. It was a fantastic opportunity to meet other K3 customers and catch up with key members of the K3 team.
We can’t recommend this event highly enough. We’ve posted some pictures to our Facebook page, along with the correct answers to those ear worm name that tune conundrums!
Thank you K3, you were awesome – see you next year!
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